In November 2018, the UK government approved the use of cannabis-based products for medical purposes. This allows individuals with specific medical conditions to potentially access THC-containing products, but strictly through the guidance of a healthcare professional and by obtaining a prescription. Our discreet packaging ensures the contents of your parcel remain confidential, ensuring safe and discreet delivery.

To place an order, simply browse our selection, add your desired products to the cart, and proceed to checkout. Follow the instructions provided during the checkout process.

We accept Direct Bank Transfers and Cryptocurrency Payments. Options may vary depending on your location.

Bank transfer payments during the week are processed at 1pm. During the weekend they are processed in the evening.

-We typically process orders for shipment the same day if you order and pay before 1:00PM. -Please note extracts are shipped separately. -Please be aware that Royal Mail does not provide postal services on Sundays -Most orders are delivered within 24 hours, but during busy times, it may take up to three days to receive your order. Please keep in mind that delivery times can be affected by factors beyond our control, such as local postal service delays or holiday peak times -You will receive tracking information once your package is on its way so you can keep an eye on its progress.

-Yes, we prioritize your privacy and understand the importance of discretion. Our packaging is designed to be discreet and does not have any obvious cannabis-related branding or markings. -Additionally, our packages are odour-proof to further ensure your privacy and to prevent any unwanted odours from escaping during transit.

Due to the nature of our products, we typically do not accept returns or exchanges. However, if you have concerns about a product’s quality or if there are any issues with your order, please reach out to our customer support team via live chat or form, and we’ll do our best to assist you.

We aim to deliver Tracked 24® within the next working day and Tracked 48® within the next 2 working days, but during busy periods, it may take 2-3 days for your order to arrive. Please note that delivery times can be impacted by factors beyond our control. If the item hasn’t been delivered by the due date plus 7 working days the sender might be able to claim for replacement shipment. (Please note, early claims cannot be processed).

If you receive a damaged or incorrect order, please contact our customer support team via live chat or form within 24 hours of receiving your package. We will work to resolve the issue promptly. Please make sure if you notice your order is either damaged or incorrect, do not break the vacuum seal.

You can easily reach our customer support team through our inbuilt live chat feature on the bottom right. Our customer service team operates from Mon - Friday 9:30am to 5:30pm. If an agent is not available please fill in your order number, email and additional details.

TO BE VERY CLEAR, cannaclub.cc is OUR ONLY WEBSITE WHERE YOU CAN PURCHASE FROM. cannaclub.info is the domain used to send you order email confirmations ONLY!